Privacy Policy

CyberIntelligent Systems (Pty) Ltd respects your privacy and is committed to protecting the privacy of users of the Website. CyberIntelligent Systems (Pty) Ltd seeks to employ best practice when it comes to the collection and processing of personal information. A summary of the type of information that is collected when you visit the Website and how this information will be used is set out in this policy.

This policy applies to CyberIntelligent Systems (Pty) Ltd, the Software and the Services we provide from time to time.

If you follow a link to any other Website, please check their policies before you submit any personal information to those Websites.

What is Personal Information?

Personal information is information which identifies you as an individual, and includes-

• information relating to your race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth;
• information relating to your education or medical, financial, criminal or employment history;
• any identifying number symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to you;
• your biometric information;
• your private or confidential correspondence (including correspondence that can reveal your original private or confidential correspondence); the views or opinions of another individual about you; and
• your name if it appears with your other personal information or if your name itself would reveal information about you.

As well as any other information defined as “Personal Information” in terms of the Protection of Personal Information Act 4 of 2013 (“POPI”).

Information collected

CyberIntelligent Systems (Pty) Ltd may collect your personal information through your access and use of the Website, during conversations or correspondence with CyberIntelligent Systems (Pty) Ltd representatives and/or when you complete an application or other forms and agreements.

CyberIntelligent Systems (Pty) Ltd may collect and store personal information from you in connection with:

• the provision of any product or service that CyberIntelligent Systems (Pty) Ltd and/or our affiliates may offer now or in the future;
• orders, activations, and registrations for any products or services;
• creation of a user profile on our Website and verification of such profile;
• information requests or complaints;
• marketing, newsletter or support subscriptions from us and/or third parties;
• survey participation regarding services rendered;
• employment applications;
• registration for events;
• visits or browsing on CyberIntelligent Systems (Pty) Ltd Website through the use of cookies; and/or
• using the Software and Services.

CyberIntelligent Systems (Pty) Ltd may collect the following types of personal information, including:

• personal and business contact information, such as name, address, telephone number, and email address;
• financial information, such billing information;
• other unique information such as user IDs and passwords, product functionality, product and service preferences, contact preferences, educational and employment history;
• any information necessary in order for us to provide the Services you have requested;
• geo-location information such as your IP address or physical location;
• details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
• any additional information relating to you that you provide to us directly through our Website or indirectly through use of our Website or online presence, through our representatives or otherwise;
• information you provide to us through our service centre, customer surveys or visits by our representatives from time to time.

CyberIntelligent Systems (Pty) Ltd may store your personal information manually or electronically. By supplying this information, you consent to CyberIntelligent Systems (Pty) Ltd holding and using it for the purposes for which it was provided including in relation to the provision of the Services. Information provided will be kept for as long as is necessary to fulfil that purpose unless you request us to destroy or return the information or if we are required to do so by law. Destroying or returning information may result in us not being able to deliver products and services or only delivering in a limited way depending on the information returned or destroyed.

This Website may contain links or references to other websites (“Third Party Websites”) which are outside of our control, including those of advertisers. This Policy does not apply to those Third Party Websites and CyberIntelligent Systems (Pty) is not responsible for the practices and/or privacy policies of those Third Party Websites or the “cookies” that those sites may use.

Even though the CyberIntelligent Systems (Pty) Website may refer to or provide links to Third Party Websites, your use of such Third Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained therein.

Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.

If you disclose your personal information to a third party, such as an entity that operates a website linked to this Website or anyone other than CyberIntelligent Systems (Pty) Ltd, CYBERINTELLIGENT SYSTEMS (PTY) LTD SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PARTY. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.

How the information collected is used


Personal information provided to CyberIntelligent Systems (Pty) Ltd by you will only be used for the purposes it was provided as well as for the purposes listed in these Terms. In light of the nature of the Services we offer, we may share your information with our third-party service providers to provide our Services to you. In the provision of the Services, we may also provide third parties with your personal information, provided you have agreed thereto, to provide you with marketing and promotional material. Personal information will not be provided to direct marketing companies or other such organisations without your permission. We may disclose your personal information to third parties if we are under a duty to disclose or share such information to comply with any legal obligation or to protect the rights, property or safety of CyberIntelligent Systems (Pty) Ltd, its partners, clients or others.

CyberIntelligent Systems (Pty) Ltd may use your information to:

• provide the Services and/or products to you, which may necessitate sharing your personal information with third-party service providers located in South Africa as well as outside of South Africa;
• manage our relationship with you and third-party service providers;
• provide you with access to protected areas of our Website;
• communicate with you about CyberIntelligent Systems (Pty) Ltd products, Services or support as well as that of our affiliates and service providers and send marketing communications in connection therewith;
• provide support to you in respect of the Services;
• improve our Services and develop new products and services;
• provide personalised promotional offers;
• measure performance of marketing initiatives;
• allow you to participate in contests and surveys;
• answer enquiries, provide information, support or advice about existing and new products or services;
• assess and improve the performance and operation of the Website;
• to keep your contact details up to date and provide updated details to CyberIntelligent Systems (Pty) Ltd service providers and suppliers where necessary;
• prevent and detect security threats, fraud or other malicious activity;
• to process and respond to any complaint made by you.

Demographical and statistical information about user behaviour may be collected and used to analyse the popularity and effectiveness of the Website. Any disclosure of this information will be in aggregate form and will not identify individual users.

How we store information collected

Information, including your personal information, is stored in SOUTH AFRICA. Information is held only as long as you are a registered user of the Website or as may be legally required. The information that you provide to us will be stored electronically and/or in hard copy, with reasonable security measures protecting such. However, we do work with third party contractors, some of whom host and operate certain features of the Website and/or the Software. Accordingly, information that we collect from you may be collected in or transferred to a destination outside South Africa, including the United States of America, and Europe and/or may be processed by staff operating outside South Africa who works for us or one of our contractors. By submitting personal information, you agree to this transfer, storing and processing. We will take all steps reasonably necessary to ensure that your data and personal information is treated securely and following this Privacy Policy.

Quality and Protection of your Information

We make every effort to keep the personal information we hold updated, complete and accurate. Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update your personal information. You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

You may do so in the following ways:


CyberIntelligent Systems (Pty) Ltd strives to ensure the security of personal information we hold by taking reasonable measures to prevent destruction, unlawful access and loss of personal information. Any compromise of data integrity or confidentiality will be reported to you by written notice.

Please contact us by email if you:

- require access to any personal information we hold on you;
- wish to notify us of any change, modification or correction; or
- would like to have your personal information removed from our records.

We will require suitable proof of identity from you before we action any of the above requests.

Access to information

The Promotion of Access to Information Act, 2000 (PAIA) gives you the right to access information held about you. For further information about this right and how to exercise it, please see CyberIntelligent Systems (Pty) Ltd PAIA Manual alternatively contact us.

Changes to our Online Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on the Website and will be effective from the date of publishing.


Any queries or concerns about privacy on this Website should be sent by email to or per registered mail to 44 Olive Road, Olivedale, Randburg, Gauteng Province, Republic of South Africa.

Address for Service

The address for service for all purposes relating to these Terms including the giving of any notice, the payment of any sum, the serving of any process, is the physical address set out in our Terms of Service.

CyberIntelligent Systems (Pty) Ltd shall be entitled from time to time, by giving notice to you, to vary its physical address for service to any other physical address. CyberIntelligent Systems (Pty) Ltd shall be entitled to vary its address for service by notice on this Website, and accordingly, you undertake to ensure you have the correct service address.

Entire Agreement

The Terms and this Privacy Policy set out the entire agreement between you and us related to the subject matter hereof and supersedes any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

Other legal notices

CyberIntelligent Systems (Pty) Ltd shall be entitled to make use of all the data you provide for purposes of providing the Services offered through the Website. CyberIntelligent Systems (Pty) Ltd shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of these Terms as allowed in terms of POPIA and other legislation.

All provisions of these Terms are, irrespective of the manner in which they have been grouped or linked grammatically, severable from each other. Any provision of these Terms which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatsoever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be excluded from the agreement between us and the remaining provisions of these Terms shall remain in full force and effect.

Should CyberIntelligent Systems (Pty) Ltd be prevented from fulfilling any of its obligations to you as a result of any event outside the control of CyberIntelligent Systems (Pty) Ltd, then those obligations shall be deemed to have been suspended to the extent that, and for as long as, CyberIntelligent Systems (Pty) Ltd is so prevented from fulfilling them and your corresponding obligations shall be suspended to the corresponding event. If such event continues for more than 14 (fourteen) days after it has first occurred, then CyberIntelligent Systems (Pty) Ltd shall be entitled (but not obliged) to terminate all of its rights and obligations in terms of or arising out of these Terms by giving notice to you. An event outside of the control of CyberIntelligent Systems (Pty) Ltd shall mean any event or circumstance whatsoever which is not within the reasonable control of CyberIntelligent Systems (Pty) Ltd including but not limited to, vis major, casus fortuitus, any act of God, strike, theft, riots, explosion, insurrection or other similar disorder, war (whether declared or not) or military operations, the downtime of any external telecommunications line, power failure, international restrictions, any requirement or any international authority, any requirement of any government or other competent local authority, any court order, export control or shortage or transport facilities.

These Terms shall be governed by and construed by the laws of the Republic of South Africa without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of South Africa in respect of any disputes arising in connection with this policy, the Terms or any matter related to or in connection therewith.


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